Terms that keep things clear.

1. Agreement and scope

These Terms of Service (“Terms”) govern your use of the Tigon Hosting website, client area, support channels and hosting services, including web hosting and game server hosting (together, the “Services”). The Services are offered under the trading name Tigon Hosting, operated by Jack Evans as a sole trader in the United Kingdom (“Tigon Hosting”, “we”, “us” or “our”).

By placing an order, creating an account or using a Service, you agree to these Terms and any service-specific terms shown during checkout or in your client area. If you do not agree, do not place an order or use the Services.

Tigon Hosting serves customers internationally. Access to the website does not mean that every Service is available or lawful in every country. You are responsible for ensuring that your use of the Services complies with laws that apply to you.

If you purchase Services for a business, you confirm that you have authority to bind that business. In that case, references to “you” include that business.

2. Eligibility and account information

You must have legal capacity to enter into a contract where you live. If you are below the age of majority in your country, a parent or legal guardian must place the order and accept these Terms on your behalf.

You must provide accurate, complete and up-to-date account, billing and contact information. Keep your login details secure and notify us promptly if you suspect unauthorised access. You are responsible for activity carried out through your account unless it results from our failure to use reasonable care or another rule of law says otherwise.

We may ask for information reasonably needed to verify an order, prevent fraud, meet legal obligations or protect the Services.

3. Services and availability

Service descriptions, specifications, resource limits, locations, prices and billing periods are shown on the relevant product page or at checkout. The order confirmation and service details in your client area form part of your agreement with us.

Services are subject to availability and technical compatibility. We may make reasonable changes to infrastructure, software, features or service locations where needed to maintain, secure or improve the Services. We will not materially reduce a paid-for feature during a current billing period without a valid reason or an appropriate remedy where required by law.

Unless a specific service-level commitment says otherwise, we do not promise uninterrupted or error-free availability. Planned maintenance, emergency maintenance, upstream network issues, attacks, hardware faults and events outside our reasonable control can affect availability.

4. Orders and service activation

An order is a request to purchase a Service. A contract is formed when we accept the order, normally by sending an order or activation confirmation. We may decline or cancel an order where we reasonably suspect fraud, incorrect pricing, abuse, non-payment, legal restrictions or an inability to supply the requested Service.

Activation times are estimates unless we expressly confirm a guaranteed activation time. You must provide any information or configuration choices needed to provision your Service.

5. Prices, currency and payment

Prices and the billing currency are displayed during checkout. Unless stated otherwise, charges are payable in advance for the selected billing period. Your payment provider or bank may apply exchange-rate conversion, cross-border fees or other charges; those are outside our control.

You authorise us and our payment processor to collect the amounts due using the payment method selected at checkout. Recurring Services renew automatically for the displayed billing period unless cancelled before the next renewal. We will make renewal and cancellation information available in your client area or checkout process.

Prices may be changed for future billing periods. Where a price change affects an existing recurring Service, we will give reasonable advance notice before it takes effect. If you do not accept the new price, you may cancel before the change applies.

Taxes, duties or similar charges will be applied where required by law. You are responsible for charges imposed by your bank, card issuer or payment provider.

6. Renewals, cancellation and expiry

You can request cancellation through the client area or by contacting support. Unless the cancellation process confirms otherwise, cancellation stops the next renewal and the Service remains active until the end of the paid period.

Please submit cancellation before the renewal date shown in your client area. We cannot guarantee that a request received after a renewal has been processed will prevent that charge. Where a renewal has already been charged, any refund will be considered under the Refunds and statutory rights section below.

When a Service expires or is cancelled, data may be deleted after any retention or grace period stated for that Service. You should download or migrate your data before expiry. We may not be able to recover data after deletion.

7. Refunds and consumer cancellation rights

We want customers to be satisfied with the Services. Refund eligibility depends on the Service purchased, the reason for the request, the time elapsed and the consumer laws that apply to your purchase. A statement that a payment is non-refundable does not remove rights that cannot legally be excluded.

If you are a consumer in the United Kingdom or another country that provides a statutory cancellation or conformity right, those rights continue to apply. For eligible distance contracts, you may have a cancellation period. Where you ask us to begin supplying a Service during that period, the law may allow a proportionate charge for the Service supplied before cancellation; for digital content, separate consent and acknowledgement rules may apply.

For a refund request, contact support with your account details, the Service concerned and the reason for the request. We will assess it under the applicable law and any additional refund commitment expressly shown at checkout. Approved refunds are normally returned to the original payment method, subject to the payment provider’s processing times.

Nothing in this section limits your rights where a Service is not supplied with reasonable care and skill, does not conform to its description, or otherwise fails to meet mandatory consumer protections.

8. Acceptable use and prohibited activity

You must use the Services lawfully, responsibly and in a way that does not harm other customers, our infrastructure or third-party networks. You must not use the Services to:

• host, distribute or facilitate unlawful content, fraud, phishing, malware, ransomware, botnets or other malicious activity;
• infringe intellectual property, privacy, confidentiality or other rights;
• send unsolicited bulk messages, operate spam services or manipulate email systems;
• attack, scan, disrupt or gain unauthorised access to systems or networks, including denial-of-service activity;
• interfere with other customers, evade security controls or deliberately exhaust shared resources;
• store or distribute content that is abusive, exploitative, threatening or otherwise unlawful;
• resell, share or provide access to a Service where the product terms prohibit it; or
• use the Services in breach of applicable export controls, sanctions or other legal restrictions.

You are responsible for the content, software, accounts and activity hosted through your Service, including activity by people you authorise to access it.

9. Fair use and resource limits

Services may be subject to stated resource limits, fair-use limits or reasonable technical safeguards. “Unlimited” features remain subject to normal, reasonable use and must not be used in a way that materially degrades the platform or other customers’ services.

Examples of potential misuse include using ordinary web hosting primarily as a file-distribution or backup archive, running proxy or sub-server networks that exceed the intended product design, sustained excessive CPU, memory, disk I/O or network use, or running processes that destabilise shared infrastructure.

Where practical, we will contact you and allow a reasonable opportunity to address a fair-use issue. We may apply temporary limits or suspend a Service immediately where necessary to protect infrastructure, customers, security or legal compliance. Any action will be proportionate to the circumstances.

10. Security, backups and customer data

You are responsible for securing your applications, passwords, scripts, databases and content. Apply updates, use strong credentials and restrict access appropriately.

Where a product includes backups, the frequency and scope will be described in the product information. Backups are an additional recovery measure and are not a substitute for keeping your own independent copies. Unless a specific written commitment says otherwise, we do not guarantee that every file or change can be restored.

You remain responsible for maintaining copies of important data and for ensuring that you have the rights and permissions needed to store and process it. We will handle personal data in accordance with our Privacy Policy and applicable data-protection law.

11. Suspension and termination

We may suspend or terminate a Service where reasonably necessary because of non-payment, a serious or repeated breach of these Terms, security risk, unlawful activity, abuse, a third-party provider requirement or a legal obligation.

Where the circumstances allow, we will notify you and give you an opportunity to resolve the issue before suspension or termination. We may act without advance notice where urgent action is needed to prevent harm, protect systems or comply with law.

Suspension does not automatically cancel outstanding payment obligations. If we terminate a Service because we have materially failed to provide it, any refund or other remedy will be assessed under the agreement and applicable law.

12. Intellectual property and customer content

Tigon Hosting and its licensors retain ownership of the website, branding, software, documentation and other materials we provide, except where stated otherwise. We grant you a limited, non-exclusive right to use those materials as necessary to access the Services during your subscription.

You retain ownership of content and materials you upload or create. You grant us permission to host, copy, transmit, back up and process that content only as reasonably necessary to provide, secure and support the Services, comply with law and enforce these Terms.

You confirm that you have the rights and permissions needed for content and software you use with the Services. We may restrict or remove material where we reasonably believe it infringes rights, is unlawful or breaches these Terms.

13. Third-party software and services

The Services may rely on or integrate with third-party software, networks, data centres, registrars, payment providers, control panels or other suppliers. Their own terms and policies may apply to your use of those products.

We are not responsible for independent third-party services outside our reasonable control. This does not exclude responsibility for our own acts or omissions, or any liability that cannot legally be excluded.

14. Privacy and communications

We process personal information to manage accounts, provide support, take payment, prevent fraud, maintain security and meet legal obligations. Further details, including applicable rights and international data transfers, are set out in our Privacy Policy.

We may send essential service messages about billing, security, maintenance, renewals and changes to your account. These are operational communications and may be sent even if you opt out of marketing.

15. Changes and maintenance

We may update these Terms to reflect changes to our Services, business, technology or legal obligations. The latest version will be published on this page with a revised “Last updated” date. If a change materially affects an existing customer’s rights or obligations, we will provide reasonable notice where practicable and where required by law.

We may carry out planned or emergency maintenance. We will endeavour to provide notice of planned maintenance that is likely to materially affect availability. Emergency maintenance may take place without notice where necessary to protect the Services.

16. Service warranties and disclaimers

We will provide the Services with the level of care and skill required by applicable law and any express service commitment made to you. Information on the website is provided for general guidance and may be updated.

Except for promises expressly made in your order or rights that cannot lawfully be excluded, we do not guarantee that a Service will meet every particular requirement, operate without interruption or be compatible with every third-party application or configuration.

17. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any other liability that cannot legally be excluded or limited.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law. We are not responsible for loss that was not foreseeable, or for business losses suffered by a consumer acting outside a business purpose.

If you purchase as a business, then, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill or data. Our total liability arising from the relevant Service in any rolling 12-month period will not exceed the fees paid or payable for that Service during that period. This limit does not apply to liability that cannot legally be limited.

You should maintain independent backups and suitable continuity arrangements, particularly where your use of a Service is business-critical.

18. Your responsibility for claims

You are responsible for losses, claims and reasonable costs arising from your unlawful use of the Services, your content, or your material breach of these Terms, to the extent caused by your actions or omissions. We will give you reasonable notice of a claim where practicable and will not settle a claim in a way that imposes an admission or obligation on you without your consent.

This section does not require a consumer to indemnify us for matters where such a term would be unlawful or unfair.

19. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as major network or power failures, natural disasters, war, civil unrest, government action, labour disputes, widespread cyber incidents or failures of essential third-party infrastructure. We will take reasonable steps to reduce the impact and resume affected Services.

20. Complaints and disputes

If you have a concern, please contact our support team first so we can try to resolve it informally. Include your account details, the affected Service and a clear description of the issue. We aim to acknowledge and investigate complaints within a reasonable time.

Nothing in this section prevents you from using any court, regulator, payment dispute process or other remedy available under mandatory law. We do not require consumers worldwide to submit disputes to binding arbitration as a condition of using the Services.

21. Governing law and international customers

These Terms and any dispute or claim arising from them are governed by the law of England and Wales, except where the mandatory laws of your country of residence require otherwise.

If you are a consumer, you may also benefit from mandatory consumer-protection rights and may be entitled to bring proceedings in the courts of your country of residence. Nothing in these Terms removes rights that cannot legally be excluded under the law applicable to you.

If you are purchasing for business purposes, the courts of England and Wales will have jurisdiction, subject to any mandatory legal requirements that apply.

22. General terms

These Terms, together with the order details and any policies expressly incorporated into them, form the agreement between you and Tigon Hosting for the relevant Services. If a court finds part of these Terms unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not enforce a provision immediately, that does not mean we have waived it. You may not transfer your account or rights under these Terms without our written consent. We may transfer the operation of a Service or our rights and obligations where this does not materially reduce your rights and is permitted by law.

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and Tigon Hosting.

23. Contact and trader information

For questions, billing queries or complaints, contact us using the details below:

Please include your client account email and any relevant invoice or service reference when contacting us about an existing account.