Fair use. Good hosting.

1. About this policy

This Fair Use & Acceptable Use Policy (“Policy”) applies to all hosting services supplied by Tigon Hosting, including web hosting and game server hosting, together with related accounts, networks, storage and support services (the “Services”). It forms part of the agreement between you and Tigon Hosting and should be read alongside our Terms of Service.

In this Policy, “you” means the customer, account holder and anyone you allow to access or use your Services. You are responsible for ensuring that people using your account comply with this Policy.

Our aim is to keep services reliable, secure and fair for all customers. We apply this Policy reasonably and proportionately, taking account of the nature of the Service you have purchased.

2. Unlimited storage and fair use

Where a product is advertised as including “unlimited storage”, this means that we do not set a fixed, predetermined storage quota for ordinary use that is consistent with the purpose of that hosting product. It does not mean that the Service is an unlimited or general-purpose file-storage facility, nor that storage may be used in a way that is unrelated to hosting your website or game server.

Storage must be used for content and files reasonably connected with operating the hosted Service. Examples of permitted use include:

• For web hosting: website files, images, scripts, databases, email (where included) and other content that forms part of or supports your website or web application.
• For game hosting: game server files, worlds, maps, plugins, mods, configuration files and other content reasonably required to operate your hosted game server.

Unlimited storage remains subject to the technical capacity and fair operation of the platform. We may investigate usage that is unusually intensive, unrelated to the advertised hosting purpose, or negatively affects the stability, security or performance of the Services or other customers.

We do not use this Policy to impose an undisclosed fixed storage allowance on a product advertised as unlimited. If a particular product has a specific storage, file-count, backup or other technical limit, it will be stated in that product’s description or service specification.

3. Storage uses that are not permitted

Unless we have expressly agreed otherwise in writing or provide a separate product designed for that purpose, you must not use a standard web or game hosting account primarily as a general file-storage or file-distribution service. The following are not permitted:

• Operating a general-purpose cloud storage service, online drive or file locker.
• Storing or distributing large collections of video files, or operating a video hosting or video streaming website or platform.
• Using the Service as an off-site backup repository, backup destination or archive for unrelated systems, devices or services.
• Operating file-sharing, file-distribution, download mirror or software repository services unrelated to the website or game server hosted with us.
• Using the Service primarily to store files for download by third parties rather than to operate the website or game server for which the Service was purchased.
• Operating a content delivery network, public file mirror or similar high-volume distribution service from a standard hosting account.

This does not prevent normal use of images, downloadable documents, game assets or other media that form a genuine part of your website or game server. For example, embedding a video hosted by a third-party video platform is generally different from uploading and serving a large video library from your hosting account.

If you are unsure whether a proposed use is suitable, contact us before relying on the Service for it.

4. Resource usage and platform impact

You must use the Services in a way that does not unreasonably interfere with the platform, network, other customers or our ability to provide hosting. This includes avoiding sustained or excessive use of CPU, memory, disk input/output, database connections, processes, network capacity or other shared resources that is disproportionate to the purchased product or its intended purpose.

We may review usage patterns where there is a reasonable indication of instability, abuse, security risk or an adverse effect on other customers. A high level of use is not, by itself, a breach simply because it is high; we will consider its nature, duration, impact and whether it is consistent with the Service purchased.

You must not attempt to bypass technical controls, interfere with resource management, disrupt infrastructure or gain unauthorised access to systems or data.

5. Content and prohibited activities

You must not use the Services to host, transmit, publish, store or make available content or carry out activity that:

• Is unlawful, fraudulent, defamatory, threatening, harassing or otherwise prohibited by applicable law.
• Infringes another person’s intellectual property, privacy, confidentiality or other legal rights.
• Contains malware, viruses, ransomware, malicious scripts or other harmful code, or is intended to compromise systems or data.
• Facilitates phishing, identity theft, scams, fraud, unauthorised access or the distribution of stolen information.
• Involves unsolicited bulk email, spam, deceptive messaging or the operation of services intended to facilitate spam.
• Attempts to attack, scan, disrupt, overload or gain unauthorised access to any network, server, website, account or device.
• Promotes or facilitates violence, exploitation or other serious harm, or is otherwise prohibited under applicable law.

You are responsible for the content you upload and the activity carried out through your account. You must have the rights and permissions needed to use and distribute that content.

6. Web hosting requirements

Web hosting accounts must be used to operate websites, web applications and related services consistent with the product purchased. Files, databases and media should reasonably support that website or application.

You must keep website software, plugins, themes and scripts reasonably secure and maintained. You must not use a web hosting account as a proxy, VPN, public file dump, remote execution service or other service that is unrelated to ordinary website hosting or creates a material risk to the platform.

7. Game server hosting requirements

Game hosting accounts must be used to operate the game server or servers supported by the product purchased. Game worlds, maps, mods, plugins, configuration files and player-related data may be stored where they are reasonably connected with that hosted game server and comply with the game publisher’s rules and applicable law.

You must not use a game hosting account as general-purpose file storage, a public download repository or a platform for unrelated services. You are responsible for ensuring that mods, plugins and other third-party files you install are legitimate and safe.

8. Account security and cooperation

You must keep account credentials secure, restrict access to trusted users and notify us promptly if you suspect that your account or Service has been compromised. Do not share access in a way that breaches your product terms or creates a security risk.

You agree to cooperate with reasonable requests for information or action where we are investigating suspected misuse, responding to a security incident, complying with law or protecting the Services and other customers.

9. Monitoring and enforcement

We may use reasonable technical and operational measures to protect the Services, investigate suspected breaches and assess resource usage. We do not undertake to monitor all customer content or activity, and monitoring does not transfer responsibility for your content or use to us.

If we reasonably believe this Policy has been breached, we will normally contact you, explain the concern and give you a reasonable opportunity to put it right. Depending on the circumstances, we may ask you to remove or change content, stop a particular activity, secure your account, reduce harmful resource use or move to a more suitable Service.

Where reasonably necessary and proportionate, we may temporarily restrict or suspend some or all of a Service while a concern is investigated or resolved. We may act immediately, without prior notice, where we reasonably consider this necessary to address an urgent security threat, serious abuse, unlawful activity, material disruption or risk to other customers or infrastructure.

Any suspension, restriction or termination will be handled in accordance with our Terms of Service and applicable law. We will explain the reason where we are legally and practically able to do so. Nothing in this Policy removes rights or remedies that cannot lawfully be excluded.

10. Changes and contact

We may update this Policy to reflect changes to our Services, infrastructure, security practices or legal requirements. We will publish the current version on our website and, where a change materially affects existing customers, provide notice as required by our Terms of Service and applicable law.

If you have questions about whether a particular use is permitted, contact us before placing an order or uploading the relevant content.