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Search our knowledge base, open a support ticket or start a live chat. Our team is available around the clock, every day of the year.

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Ticket Support

Not sure what's wrong? Have you checked the knowledge base and still can't find your specific issue? Our friendly support team is here to help you — we aim to respond within the hour.

Knowledge Base

Explore our comprehensive knowledge base filled with common server issues and helpful solutions for quick and easy fixes. Get your problems resolved instantly with step-by-step guides.

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Live Chat

We offer friendly live chat support for pre-sales enquiries and quick questions to get you started with just a click. We can also assist with navigating our knowledge base or resolving small issues.

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Email Support
Reach us at [email protected] — best used for billing and account enquiries.
For fastest help, please open a support ticket instead.
Server Status
Check real-time infrastructure status at status.tigonhosting.com before opening a ticket.
Common Topics

Frequently asked questions

How do I get started with Minecraft hosting?

Head to our configure page, pick your RAM, choose a region and complete checkout. Your server is live within seconds of payment.

Can I upgrade or downgrade my plan?

Yes — you can upgrade or downgrade your Minecraft server plan at any time directly from the client area control panel with no data loss.

Do you offer free migrations?

Absolutely. If you're moving from another host, our team will migrate your world, plugins and MySQL databases to Tigon Hosting at no charge.

What game versions do you support?

We support all major versions: Paper, Spigot, Forge, Fabric, BungeeCord, Vanilla, FTB, ATLauncher, Technic and more — selectable in one click.

How often are backups taken?

Minecraft servers receive daily automated backups. Web hosting plans are backed up every 12 hours. You can restore from any backup via the control panel.

What are your support hours?

Our support team is available 24/7 via ticket. Live chat is also available for pre-sales questions and quick account enquiries.

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Real humans, not bots — we reply to every ticket, every day of the year. Typically within the hour.

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